As per TRAI Act 1997, TRAI was established to “…. protect the interests of the service providers and consumer of the telecom sector, to promote and ensure orderly growth of the telecom sector.”

“It is true that promotional offers and extremely low tariff help in increasing customer base, but it is equally important to ensure health of the industry,” says Seth. “If you kill the goose that lays golden eggs, what will be left?”