Etisalat DB Telecom today announced granting Rs 750 crore end-to-end outsourcing contract to Tech Mahindra, Aegis and Conflux spread over a period of five years.

The deal requires the selected firms to set-up contact centres for Etisalat’s India operations. The centres will offer range of customer management services including billing, collection, customer service and retention and will also be responsible for complete management of back office processes.

The contracts have been distributed area-wise among the selected players. Tech Mahindra will oversee North and South India while Aegis will manage West and Central India. Conflux has bagged the contract for Bihar circle.

“We are pleased to partner with Tech Mahindra, Aegis & Conflux who have the proven expertise in managing large customer support operations for telecom service providers such as Etisalat, both in India and internationally. Their superior customer-facing processes will reflect the strong customer service ethos of Etisalat. We are confident that these associations will enable us to manage the full customer lifecycle and provide a higher level of customer management & experience of our services in India.” said Etisalat spokesperson.

The contact centres will also offer the subscribers an avenue to interact over the email and SMS medium apart from the conventional voice medium. The centres will offer services in English and Hindi languages.