The number of unsatisfied mobile phone users crossed 38 lakh by end of February, with Gujarat reporting the highest number of customers willing to change their service providers through Mobile Number Portability (MNP) Service.

As per the data reported by the service providers to Telecom Regulatory Authority of India (TRAI), by the end of February 2011, about 38.33 lakh subscribers have submitted their requests to different service providers for porting (shifting) their mobile number.

Out of these requests, around 3.20 lakh pertains to Haryana where MNP was implemented from November 25, 2010. In rest of the country, in MNP Zone-1 (Northern and Western India) maximum number of requests have been received in Gujarat (3.65 lakh) followed by Rajasthan with 3.14 lakh requests, said the statement issued by TRAI.

In MNP Zone-2 (Southern  and Eastern India) maximum number of requests have been received in Karnataka (3.18 lakh), followed by Tamil Nadu Service area (2.76 lakh). Telecom service providers in Jammu and Kashmir circle received only 1291 request for changing service provider.