Global telecom major Vodafone finally had to make peace with one of its customers who had been criticising the company on Facebook. It has withdrawn a legal notice served on him for this act.       

Last month, Vodafone Essar had sent a legal notice to Dhaval Valia, a subscriber, alleging that he made false and defamatory statements against it on social networks. But disenchanted customers of the telecom operator, as well as subscribers facing quality issues with other operators, rallied in support of Valia.                        

"Vodafone Essar states that the legal notice served to the customer has been withdrawn in good faith. Vodafone Essar would also like to take this opportunity to inform that as a customer obsessed organisation, we have always welcomed critical feedback and suggestions from both direct and social media customers as it helps us to constantly improve ourselves to serve their discerning needs," said a spokesperson.      

In its statement, Vodafone Essar pointed out that it also had two million strong community on Facebook. "We have a strong customer redressal team that looks into the matter and takes prompt action to identify and resolve all the issues to the best of our ability," the statement added.          

On a Facebook group, Valia, the disgruntled customer, posted that he would retain his right to pursue the case in court. "So finally, Vodafone relents. After two long meetings and several calls and SMS and emails with over two weeks one of their very senior management person sent me a mail today early morning stating that they have in "good faith" decided to withdraw the legal notice.