Wipro BPO, the Business Process Outsourcing arm of Wipro Technologies has on Wednesday signed a pact for strategic partnership with  TalkTalk Telecom Group PLC, UK’s leading provider of value for money fixed line broadband and voice telephony services to consumers and business users.

The UK telco major has selected Wipro BPO as one of its strategic partners for its outsourced contact centre operations. Wipro Technologies is the Global Information Technology, Consulting and Outsourcing business of Wipro Limited (NYSE: WIT).

Wipro will be responsible for the creation of a new service centre in India to support the group’s resident customers. Wipro will also work alongside TalkTalk to continue to improve the overall customer experience, including the implementation of new CRM technologies.

"Wipro’s engagement with TalkTalk reinforces our leadership as the long-term strategic partner equipped to help global corporations transform their businesses using our process and technology capabilities. We are delighted to work with TalkTalk and help them strengthen their leadership position in the market place.” said Manish Dugar, Senior Vice President and Global Head, Wipro BPO.  

Jo Dawson, TalkTalk’s Director of Consumer Operations commented “We have worked with Wipro for many years and look forward to leveraging Wipro’s expertise, particularly in the use of new technologies, to deliver further improvements in our customers’ experience over the years ahead.”