ZTE, a global provider of telecommunications equipment and network solutions, has on Wednesday said that it has upgraded the latest version of its comprehensive ZSmart BSS/OSS,a new-generation full network business support system. The company made this announcement  at the Managed Service World Congress 2011 in Berlin, Germany. 

ZTE’s updated ZSmart BSS/OSS is a new-generation full network business support system / operation support system (BSS/OSS) that can be customized according to each operator’s needs Tests show that ZSmart-iNOC can lower average troubleshooting time (MTTR) by as much as 75 per cent, and is able to reduce required operator maintenance staff by up to 21 per cent.

The company said that the ZSmart-iNOC and ZSmart-xMAN solutions that are part of the ZSmart BSS/OSS suite offer major new management capabilities. Besides traditional BSS/OSS functions, ZSmart-iNOC focuses on improving efficiency for field engineers, and integrating a wide range of resources to provide powerful support for field engineers.

"ZTE’s ZSmart BSS/OSS integrated solution has provided customized services for more than 50 operators around the world, covering more than 350 million end users,” said Zhou Yong, vice general manager of international markets at ZTE BSS/OSS. “We believe that, based on global experience and major improvements to the system, we can help operators improve operation and maintenance efficiency and reduce business operation cost by margins that really impact their bottom line."