  Blackberry''s owner RIM said that its services are coming back to normal. In a statement issued on Thursday it said that its services "have improved significantly", following a three-day global blackout.
"We continue to monitor the situation 24x7 to ensure ongoing stability," the update on its website said.
The firm is keen to be seen as sorting the problems swiftly, following confusion earlier in the week when it said services were back to normal, only to be contradicted by frustrated customers.
Robin Bienfait, chief information officer of RIM, the Canada-based owner of Blackberry, issued an apology for the ongoing issues.
"You've depended on us for reliable, real-time communications, and right now we're letting you down. We are taking this very seriously and have people around the world working around the clock to address this situation," he said.
"We believe we understand why this happened and we are working to restore normal service levels in all markets as quickly as we can."
It blamed the ongoing issues on a backlog of emails to Europe from Asia and the Americas, following a "core switch failure" in its infrastructure.
"Clearly we have a backlog in Europe... as you can imagine, with the global reach of Blackberry and people using it to contact others around the world, there's a lot of messages to Europe from Asia and the Americas," RIM software vice president David Yach told a press conference in Ottawa, Canada.
"Over time that backlog has built up and affected our other systems." |