Welcome Guest Login | Register | Site Map | | Make TelecomTiger my homepage     
Telecom News
Enterprise |  Policy & Regulation |  Mobiles & Tabs |  Corporate |  VAS |  People Movement  |  Technology  |  LTE
Corporate
Avaya inks five year multimillion dollar with Bharti Airtel-Report
TT Correspondent |  |  17 Apr 2012

Telecom equipment maker Avaya Corp has announced that it had signed a multimillion-dollar five-year contract to build call centers for India's leading telecom company, Bharti Airtel (BRTI.NS), in Asia and Africa, reports Reuters.

 

"It is the largest deal we have ever done," Reuters quoted Ed Nalbandian, head of Avaya's managed services and contact center solutions,as saying .

 

The two companies have been working together on call centers in India for a number of years, but with the new deal Avaya will also implement its technology for Airtel in Bangladesh, Sri Lanka and 18 African countries.

 

"Getting into Africa is a big deal for them and they want to differentiate themselves there," Nalbandian said.

 

Airtel in 2010 acquired the African operations from Kuwait's Zain (ZAIN.KW) in a $9 billion deal that made it the fifth-biggest cellphone company by subscribers.

 

Avaya's technology will support over a billion calls a year and include video and social media capabilities in the call centers, he added.

    
 mail this article    print this article    Show and Post comment
17 Apr 2012(IST)  
Whitepaper
Maintain Business Continuity with Cisco ASR 9000 nV Technology
It is a virtual chassis solution where a pair of ASR 9000 routers acts as a single device by maintaining a single contr...read more
Simplify Your Network with Cisco ASR 9000 nV Technology
With the new Cisco Network Virtualization (nV) technology in the Cisco ASR 9000 Series Aggregation Services Routers, se...read more
Cisco Small Cell Solution: Reduce Costs, Improve Coverage
It is designed to address the challenge of mobile service coverage and to expand network capacity...read more