  Bharti Airtel, a leading telecommunications services provider with operations in 20 countries across South Asia and Africa, on Wednesday said that its state-of-the-art Network Experience Centre (NEC) has gone live.
The Gurgaon-based center will be able to monitor Airtel’s network performance across Mobile, Fixed Line and DSL Broadband, DTH, M-Commerce, Enterprise Services, International Cable Systems and internet peering points from a single location.
It will monitor all Airtel and partner NOCs and in case of any emergency, the operator will have a 360 degree view of any issue, thereby helping to prioritize actions to restore normalcy and reduce resolution time. This continuous stream of near real time data will in turn enable Airtel to deliver a superior customer experience across its product offerings.
The NEC houses one of the biggest video walls in the world with 3600 square feet of solid state LED screen to monitor Airtel’s telecom network.
Sunil Bharti Mittal, Chairman and Managing Director, Bharti Airtel said, “This new facility, sets the benchmark for telecom in South Asia, and will help us manage the layers of complex networks and technologies across our product matrix and massive scale of operations”.
“This facility positions us to manage the expected surge in data usage on our 3G and 4G networks in years to come and deliver best-in-class experience to our customers”, he added.
During the peak hour, Airtel connects nearly 6 million voice and over 5 million data customers, concurrently. 600 switching and routing centers process 80 Billion minutes of voice and 24 Petabytes of data traffic every month. This huge traffic comes from over 160,000 sites (2G,3G& 4G), through 150,000 kms of optical backbone, via 75,000 kms of undersea cable system and connects customers globally, through 17 global PoPs for voice and data.
This state-of-the-art NEC, now will be able to observe the end to end customer experience, in near real time, along with the standard network elements on this massive scale of operations. |