Tata Communications, on Thursday announces that Forrester Research, Inc., an independent research and advisory firm, has identified the company as a Leader in its 2013 report titled The Forrester Wave: Asia Pacific Carrier Ethernet Services, Q4 2013. The report cites Tata Communications as having “the strongest current offerings for carrier Ethernet WAN service portfolio, providing high portfolio quality, traffic prioritisation, and granular bandwidth options”.

The aim of the Forrester Wave research is to help enterprise sourcing professionals select ‘a suitable partner for their needs for unmanaged site-to-site carrier Ethernet services in Asia’. The report also highlights that ‘Tata Communications is best suited for distributed firms that want very granular Carrier Ethernet access speeds with gradated classes of service, combined with very clear SLA [metrics] and service pricing’. In addition, the report noted, ‘Tata Communications’ sales and sales support as having a good market strategy, enabling customers to obtain customised services designed by local sales engineers’.

Genius Wong, Senior Vice President, Global Network Services, Tata Communications, says, “We are very proud to be positioned as a Leader for Carrier Ethernet services in Asia Pacific by Forrester. We believe that it is a testament to our commitment to provide exceptional services to our customers by offering dedicated, high performance Ethernet which spans the globe. Our Ethernet WAN service portfolio allows us to offer customised service options with access to a highly reliable and protected network, all ensured by comprehensive service-level guarantees.”

Tata Communications Ethernet services are independently certified to MEF9 and MEF14 standards and are available on a global scale with bandwidth from 2Mbps to 10Gbps. The Ethernet service portfolio offers end-to-end, transparent, flexible connectivity with a full range of topologies including point-to-point, hub-and-spoke and any-to-any. Customers can choose between fixed or usage-based billing, depending on their needs, and benefit from 24x7 network monitoring by Tata Communications’ Global Network Management Centre.

Tata Communications offers strong Service Level Agreements (SLAs) supported by the option for a managed Network Interface Device (NID), located at the customer’s premises, which delivers constant monitoring of the circuit over an on-line portal. In addition to monitoring, this configuration also facilitates rapid diagnosis if network issues occur. This end-to-end capability delivers highly accurate in-line service measurements for performance statistics that reflect the customer's traffic flow and service experience.