Tata Consultancy Services (TCS), a leading IT services, consulting and business solutions organization, has launched the Digital Software & Solutions Group, a new business unit designed to help customers undergo critical digital transformations through modular, fully integrated, industry-tailored licensed software and solutions.
 
Initial industries served will be Retail, Communications and Banking and Financial Services, three sectors with a particularly urgent need to adopt emerging technologies to enhance digital commerce and customer intelligence capabilities, and rapidly shift product and service offerings to compete in highly competitive and customer-centric arenas.
 
“Digital transformation is impacting almost every industry, and in several cases it is imperative to address needed operational changes within the next two years to remain relevant and prosper,” said N Chandrasekaran, CEO & MD, TCS. “The Digital Software & Solutions Group is a serious commitment to TCS’ strategic customer partnerships through fully integrated and scalable solutions that meet their business needs and challenges, while reducing the total cost of ownership.”
 
The Digital Software & Solutions Group’s initial offerings include ‘Digital Commerce’ and ‘Customer Intelligence & Insights.’ They are modular – enabling customers to embark on the transformation journey at their own pace; scalable and fully integrated – providing a comprehensive roadmap of client needs today and tomorrow; and industry-specific – tailored to the unique needs of Retail, Communications and Banking and Financial Services companies, versus the all-too-common “one size fits all” approach.
 
“Digital Software & Solutions allows customers to select solutions and engagement models that best fit their needs, whether it’s a software module that addresses a particular business pain point, a fully integrated solution that transforms a business function, or a digital transformation engagement driving results across the business,” said Seeta Hariharan, General Manager & Group Head of TCS Digital Software & Solutions. “These solutions are backed by TCS’ deep domain capability and delivery expertise.”
 
By providing fully integrated solutions, TCS reduces the total cost of ownership for customers, due to business engagement models that are flexible and structured around a customer’s consumption patterns. At the same time, TCS also offers support programs to train customers to best utilize TCS' software and solutions.