Firstsource Solutions’ subsidiary, Pipal Research announced bagging a $ 15 million knowledge processing outsourcing deal from British Telecom at an estimated price of $ 15 million. Based on achieving certain milestones the contract can be extended to six years at a value of $ 30 million.

Pipal Research said that the deal requires it to provide KPO and MPO (Marketing Processing Outsourcing ) responsibilities including research areas pertaining to market, segment, country and customer along with proposition support and other numerical analysis work to British Telecom Global Services (BTGS).

Sanjeev Arora, CEO, Pipal Research, said, “Pipal is delighted to partner with a global leader like BTGS. Over the last few years Pipal has built a reputation for high quality research and analytics that can provide valuable inputs into product and services marketing.”