Nokia has been directed to replace a mobile handset or compensate its monetary value, after a plaintiff’s claim of being sold a defective N-73 was proven true.

The District Consumer Forum has instructed the Finnish phone maker to provide the complainant, Mandeep Kumar with a new handset and if it can not be replaced, the forum has called for a refund of the cost of the mobile set, Rs. 21,980.

Kumar, a resident of Manimajra has alleged that the mobile set started giving problem within two days of its purchase and when he approached the dealer for rectification, the set was returned after 10 days with an assurance that the set would function properly.

The complainant alleged that it worked only for some hours only to result in the same problem again. He then visited the Nokia Care Centre, who again kept the phone and after about a month, was returned to him to find the same recurring problem.

But they failed to refund him the money or replace the handset.

The forum found that the mobile set was defective, and since it falls within the warranty period, it has called for a refunding of the whole amount.