Nuance Communications claimed that its nuance Notification Hub has been awarded with the Communications Solutions Product of the year award from Technology Marketing Corporation (TMC).

The solution aims to enable automated, personalized, actionable notification over SMS, email and voice thereby increasing customer satisfaction, loyalty, reduce inbound call volume and generate additional revenue.

“Now more than ever, providing a high level of customer service is critical to an enterprise’s ongoing success,” said Mikael Berner, SVP and GM of Nuance Enterprise. “This honor reinforces our leadership in delivering the best contact center capabilities to our customers. Nuance Notification Hub not only extends our comprehensive portfolio of customer interaction solutions, it provides enterprises with new and innovative ways to reduce costs while enhancing customer loyalty.”

“Nuance has been recognized with a 2008 Product of the Year Award for their excellence in the advancement of voice, data and/or video communications,” said Rich Tehrani, TMC President and Group Editor-in-Chief, “Nuance has proven they are committed to quality and excellence in solutions that benefit the customer experience as well as ROI for the companies that use them.  I am pleased to honor their hard work and accomplishments and look forward to more innovative solutions from them in the future.”