The Confederation of Indian Industry (CII) conferred upon industry awards to enterprises for setting new examples in various fields of Six Sigma implementation. The awards was judged on parameters such as customer impact, results achieved, sustainability of gains, employee involvement and commitment & linkage to strategic objectives of the business.

Bharti Airtel won the first prize for Six Sigma implemented in Transport network to enhance voice quality in its network. “Quality is an integral part of a company’s strategy while the mechanism to achieve quality is a matter of choice. The quality deliverables should be driven from the top and Airtel takes pride to call itself a quality company, “ stated Mr. Sanjay Kapoor, Deputy CEO, Bharti Airtel Ltd.

SKF India Ltd Bangalore and Whirlpool India Ltd followed Bharti in bagging awards.

The Six Sigma project implemented by Bharti helped the company increase the vice minutes usage to 700-800 million minutes translating into Rs 200 crore while the mechanism provided by the Six Sigma implementation increased the customer satisfaction index from 61 % to 82 %.