HCL Infosystems on Tuesday inaugurated its Enterprise Resource Centre (ERC) in Puducherry to be mainly serving as a Managed Service Provider (MSP).

The new centre will be a part of the Remote Infrastructure Management (RIM) and will be capable of controlling and managing entire IT operations of customers in off-site mode.

Commenting on the occasion Mr. J.V. Ramamurthy, President and COO, HCL Infosystems said, “With a vision to transform HCL Infosystems into a services and solution centric organization, inauguration of ERC at Puducherry, is one such step in the direction. Technologies for remote support & management are rapidly moving forward by leaps and bounds worldwide and it is imperative for a growing organization like ours to capitalize on its reach and offer support that can truly be unique to our customers. The remote support will improve call response time, closure time and thus customers’ satisfaction. HCL Infosystems ERC will be using and deploying various remote support & management tools that are expected to deliver efficient and effective services in lieu of on ground support operations of making customer visit for support call.”

The centre is spread over 6,300 sq. ft.