India-based BPO player, Firstsource will set up a new contact centre in Fountain Court, Middlesbrough employing over 500 people.

Firstsource has three contact centres in UK that collectively employ over 1,900 people in Belfast and Londonderry.

Matthew Vallance, Jt. Managing Director & CEO designate of Firstsource, said, “We are delighted that the latest phase of our UK expansion will be located in Middlesbrough which promises to be a highly favourable location for us. Our UK business is continuing to show robust growth and the new Middlesbrough centre will complement our existing UK and international operations and provide our clients with a greater choice of operational facilities and talent.”

One North East Chief Executive, Alan Clarke, said: “This is a real vote of confidence by Firstsource in the North East economy. They recognise the ability of the Tees Valley’s workforce to provide excellent services for their clients.

“I am delighted that One North East has been able to support this investment, which has been supported closely by public sector partners to ensure the firm has everything it needs to establish this facility in the Tees Valley.”

The centre has been set up in assistance with One North East which contributed to this investment through the Grant for Business Investment initiative.