France-based Astellia which specializes in offering monitoring solutions to mobile operators in order to help them optimize their QoS standards, bagged a new deal from QTel Group-owned Kuwaiti operator Wataniya Telecom towards proving VIP care solution.

The solution from Astellia enables Wataniya Telecom to monitor the network performance of its high-end customers including corporate fleets and thereby ensure optimal quality of service to such users.

Wataniya’s Chief Technology Officer Hisham Siblini commented, “We are very pleased to collaborate with Astellia, the leading provider of monitoring solutions. By utilizing Astellia’s VIP care solutions we are able to deliver the targeted quality service to our VIP customers in terms of data speed, voice quality and value added services”. Hisham Siblini added “Wataniya spares no efforts in maintaining its customer’s satisfaction; therefore the new solution will enable us to offer new and innovative service packages that would match their expectations and cater to their increasing needs”.

“Wataniya selected VIP Care over other solutions following intensive product benchmarking which proved that Astellia’s solution was superior to competing products”, said Sudhir Tripahi, Senior Manager Networks and Performance at Wataniya Kuwait. “We see tremendous value in the use of the VIP Care solution; we are achieving our strategic objective of strengthening customer loyalty and maximizing revenue on this key market segment”.

“We are extremely honoured to have been chosen by Wataniya Kuwait. In this time of tough competition, it is crucial for operators to retain their most valuable subscribers. VIP Care will help Wataniya deliver highly attractive voice and multimedia services”, said Ali Wansa, Regional Sales Director at Astellia.