A consumer forum has asked Airtel to pay Rs 6,000 to one of its subscribers in New Delhi for not activating her mobile connection after charging her for it.

The complainant Asha Sharma in her affidavit said she had paid Rs 1,000 to Airtel for its mobile telephone services but the firm never activated the SIM card issued to her despite repeated requests.

Her cheque (of Rs 1,000) was realised but opposite party (Airtel) failed to activate the connection in spite of promises. She has not produced any evidence to confirm that cheque was encashed. However, she has affirmed on affidavit that cheque has been encashed by opposite party and they did not activate the connection.

"This affidavit is uncontroverted (un-challenged). Therefore, there is no reason to disbelieve it. We direct opposite party to refund Rs 1,000 to the complainant towards the cost of the SIM along with a compensation of Rs 5,000 for harassment and as litigation charges," forum President N A Zaidi said.