  Nokia has emerged as the preferred brand of mobile handsets for Indian consumers, according to Nielsen India consumer rankings. Vodafone ranks as the top mobile operator.
According Nielsen, mobile messenger ‘WhatsApp’ has emerged as the most engaging mobile app; while the site ‘Flipkart’ is the top e-tailing website for urban Indian consumers.
Nielsen India Consumer Rankings are based on popularity and consumer experience for six lifestyle categoriesincluding Smartphone Apps, E-Tailing sites, Mobile Handsets, Mobile Operators, Books and International Travel preferences of urban Indian consumers. These findings will be released at an All India level for all 6 categories and select city rankings will be released for 4 categories (E-tailing, International Travel, Mobile Handsetsand Mobile Operators) across Delhi, Mumbai, Chennai, Kolkata, Bangalore, Hyderabad, Ahmedabad and Pune. The rankings are arrived at using Nielsen proprietary tools, current panels, and in-depth surveys and studies where relevant across the country and are unique to each category.
“While we have always provided uncommon consumer insights for our clients, with this initiative we are taking insights from cities across the country, and giving back to consumers” said Piyush Mathur, President , Nielsen India Region.“These rankings reflect the pulse of urban Indian consumers, and will provide a different lens to view the lifestyle choices that urban consumers are making every day. In sync with our view on innovation and complementing todays on-the-go lifestyle, the App created for these rankings is the right accompaniment to the information on the website and allows access to consumers literally at the touch of a screen ”, he added.
“Nielsen has always been the curator of the consumer voice and these consumer rankings are a reflection of collective consumer intelligence, at the national level and for our top cities. These will enable the Indian consumer to validate choices and make empowered lifestyle decisions” said Ranjeet Laungani, Vice President , Nielsen India. “Nielsen consumer rankings acknowledge that the Indian consumers not only want to be heard but also be better informed. These rankings will provide the average urban Indian with a neutral, fact-based consumer view on everyday categories that are relevant to them” he added.
Nearly half (47%) of the respondents engage with smartphone messenger service WhatsApp and spend 24 minutes a day chatting making it the top smartphone app for urban Indian consumers. While social networking website Facebook (2nd), reaches out to over half the respondents (51%), engagement time on the smartphone app is 10 minutes a day.
At 9th place is news aggregator app Newshunt , that allows a user to download news from different sources. The app has a low reach (14%), but reasonably high engagement at 6 minutes a day. Video sharing app Youtube ranks 5th, while‘Tubemate’ an app that allows users to download Youtube videos is at number 8.
Flipkart (1st), E-Bay(2nd) and Homeshop18 (3rd) are the top three E-tailing sites as indicated by over 1000 active internet users and online shoppers as per data collected in Q4 2012. Cellphones and accessories (52%), books (50%) and clothing (49%) are the most popular categories to be purchased online. Deal based site Snapdeal is at number 4. Multi category and multi-brand e-stores Jabong (6th), Yebhi (7th), Fashionandyou (9th) and Myntra (10th) indicate the growing acceptance of the online medium for shopping.
According to the study conducted across 8 cities in India across 6000 consumers, in October 2012, nearly half (49%) the respondents use a feature phone, three in ten (30%) consumers use a Multimedia phone, while one fifth (20%) currently use smartphone devices. Based on current ownership and consumer satisfaction 88 percent respondents indicated they were most satisfied with the brand Nokia (1st), followed by Samsung (2nd) and Blackberry (3rd).
Vodafone is the top ranking mobile operator, followed by Airtel (2nd), and Idea (3rd). Network quality emerges as the most important driver of customer satisfaction, followed by customer service, service positioning and data services. Tata Docomo (5th) leads on satisfaction for SMS rates, data plans and value added services, while Uninor (8th) is the most ‘value for money’option for consumers.
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