Intelliverse Telecom, a leading cloud-based communication solutions provider for businesses, on Monday launched of IntelliSync, a multi-channel cloud-based next generation contact centre solution suite.
 
It is specially designed for contact centre organisation of all sizes that can help business radically enhance customer collaboration, drive agent productivity, enhance efficiency & quality of customer service. With all transactions managed by a universal queue, a single interface for all customer interaction channels, this intelligent platform, along with multi-channel interaction management provides a high-value, low-cost contact centre solution for inbound and outbound environments.
 
ntelliverse is a pioneer in cloud communications, utilizing its own proprietary technology and best-in-class technology components. In the U. S large enterprises, including many fortune 500 companies and banks, have been trusting Intelliverse’s scalable, proven and reliable communications solutions.
 
“IntelliSync’s contact centre solution is designed to engage customers across every channel, device and touch points, and effectively drives multi-channel customer service while reducing operational costs through efficiency gains”, said Mr. V. R. Kirubakaran (VRK), Country Manager, Intelliverse Telecom. “The cloud-based, multi-channel inbound and outbound contact centre platform provides our customers a unified agent desktop with a 360 degree customer view, advanced analytics and reporting features”, he added. Besides the enterprise level customers, the SME and mid-market customers can now have access to world-class technology without spending a lot of money.