Sistema Shyam Teleservices today announced awarding a BPO contract to Aegis BPO for handling the operator’s customer care services and establishing customer loyalty for MTS brand. The current contract is limited to the Eastern part of the country.

Aegis will handle processes including inbound customer service, inbound retailer help desk, outbound and inbound complaints, handset support, technical help desk and welcome call. Aegis will provide a 35 seat contact centre to be gradually scaled to 150 over the next three months.

Vsevolod Rozanov, President and CEO, Sistema Shyam TeleServices Ltd. said, “The association with Aegis is one of the many steps that we will take, to introduce and sustain world class services for all our customers. Aegis BPO’s proven expertise will support in serving our growing customer base, and deliver best in class service standards that the brand MTS stands for globally.”