Alcatel-Lucent today bagged ISP 9001 and TL9000 International Quality Standards certification with the process covering 200 locations and more than 47,000 employees.

“We have made it a priority to become our customer’s most valuable partner by delivering them secure and reliable products, software, services, and solutions,” said Janet Davidson, President, Alcatel-Lucent Quality Assurance and Customer Care. “Our joint ISO 9001 and TL9000 registration reflects this priority and reinforces our commitment to long term customer satisfaction.”

Certification for ISO 9001 recognises the company’s efforts for quality management systems. The TL 9000 is a trademark of the Quality Excellence for Suppliers of Telecommunication Forum.

“Alcatel-Lucent maintains a high level of customer focus throughout all levels of the organization. Most importantly, this focus is not limited to the immediate or short term needs of the customer, but rather to the identification of longer term customer requirements and aligning its own strategic initiatives to support those long term client needs,” said TÜV SÜD America, the auditor for Alcatel-Lucent’s certification process.