Telecom regulator, TRAI issued a consultation paper on ‘Review of measures to protect the interest of consumers.”

The consultation paper will review provisions practiced to inform the subscribers about different tariff plans available and subsequent charges.

The new consultation paper follows TRAI earlier issuing a Pre-Consultation Paper on ‘Telecom consumer protection and redressal of consumer grievances’ on 11.5.2010 seeking the comments of the stakeholders on various areas relating to protection of consumer interests and to identifying various fields where specific focus is required for consumer protection. 

The regulator had also convened a meeting of CEOs of operators to address the issue.