Bharti Airtel’s DTH services arm, Airtel digital TV announced on Wednesday that it has been rated as India’s Favourite DTH Operator by a customer satisfaction survey conducted by HT-MaRS.
According to the survey, Airtel digital TV emerged on top in 4 of the 8 parameters of the survey namely Availability of other payment options, Innovative Services and more crucially Uninterrupted Services and Complaint Redressal.
The HT-MaRS survey interviewed 2011 respondents in cities including Delhi, Lucknow, Kolkata, Mumbai, Ahmedabad, Chennai, Bangalore and Hyderabad.
According to Ajai Puri, Director& CEO-DTH services, Bharti Airtel, “We would like to thank all our customers for reposing their faith in brand Airtel. This is vindication of our belief that our investments in technology, content, distribution and customer service will help us take a faster, disproportionate of customer mindshare in the category. We are committed to providing the services that help consumers make the most out of their DTH and ensure a superior viewing experience that mirrors the latest world standards.” |