Wipro has entered into a ten-year pact with Mumbai International Airport Pvt. Ltd. (MIAL), the operator of the Chhatrapati Shivaji International Airport (CSIA) in Mumbai for providing world-class IT services for the new integrated terminal “T2”.

This partnership will significantly enhance customer experience and satisfaction through the use of IT.  Wipro will be responsible for providing managed services across the entire IT landscape at MIAL and delivering high availability and operational efficiency across all the critical airport processes.

MIAL will leverage Wipro’s leadership in airport operations and technology innovations to deliver newer services, seamless processes and enhanced experience to passengers and airlines. Although initially envisaged for T2, Wipro will begin the transition with a takeover of the IT services in the current terminals at CSIA which is expected to commence from April 1, 2013. As regards to T2, Wipro  will assist in the preparation of IT related Standard Operating Procedures and also work closely with MIAL during the testing and trial phase of the IT systems prior to managing all the IT services for the iconic  new terminal. Wipro will be responsible for complete IT management for T2 for a period of 10 years.

MIAL is currently implementing a master plan to build an integrated terminal, T2, designed to cater to 40 million passengers annually. When completed, it will be a state-of-the-art, four level integrated terminal with an area of around 4,39,000 sq. mts and will include new taxiways and apron areas for aircraft parking.

Commenting on the partnership, Rajeev Jain, CEO, MIAL said, “We plan to invest in best-in-class technology and systems and have accordingly decided to partner with a world class IT company like Wipro to provide the best services.. The state-of-the-art changes that this exercise will bring to CSIA will help raise it to global standards, equipping it with technology that is currently present at top airports across the world.

Anand Sankaran, Sr. Vice President - Wipro Infotech and Global Infrastructure Services said, “This engagement with MIAL adds strength to our existing Airport and Infrastructure Practice and positions Wipro uniquely in delivering value to our clients globally in this major emerging sector.”

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