Contact Centre solution provider CosmoCom and Tata Communications bagged a new contract from S Tel towards providing on-demand hosted contact centre (InstaCC) services to the operator’s operations in Bihar & Jharkhand, Odisha and Himachal Pradesh.

The alliance will make use of CosmoCall Universe solution for contact centre services. The InstaCC services is an end-to-end IP solution promising to provide consolidation for centrally managed multi-site contact centres.

“We are happy to partner with solution partners, Tata Communications and CosmoCom and feel through deploying new technology, will be able to customize multi-product offering as uncomplicated, simple & transparent value propositions for our existing and potential customers,” says Shamik Das, CEO, S Tel.

“With InstaCC, we provide a very flexible contact center environment which helps our alliances to have a very effective customer service strategy by standardizing the customer experience across their operating circles,” adds Alok Bardiya, Vice President, Managed Services & Marketing, Tata Communications.

“We are pleased to help support S Tel’s rapid growth out of the gate. Tata’s service offering is a terrific example of the flexibility and scalability of our CosmoCall Universe virtual contact center on demand platform. End users benefit in so many ways, such as consolidated management of all call center operations – including outsourcers - with the flexibility to deploy agents as needed,” comments Ari Sonesh, CosmoCom CEO.