Infosys bagged a $ 150 million IT outsourcing deal from Microsoft spanning across the latter’s offices in 104 countries. The deal is spread over a period of 3 years and nvolves managing Microsoft''s help desk, desk-side services, IT infrastructure and applications support in 450 locations globally.

Infosys said that it will also streamline the implementation processes, simplify support and service and attempt to lower enterprise costs through the use of the latest Microsoft solutions such as Windows 7.

“This managed services agreement will further strengthen the Infosys-Microsoft partnership. Infosys will deliver this engagement in an outcome-based pricing model, enabling Microsoft to associate and manage IT costs directly to business variables and demand,” said Sanjay Jalona, vice-president and head, manufacturing, North America, Infosys.

“The integrated solution developed by Infosys, combined with process compliance, a robust tool platform and the creation of a Service Excellence Office will help us enhance how we deliver end-user computing services to our internal employees and partners, while leveraging the innovation and investments we make in developing new technologies,” said Jim DuBois, General Manager of Service Management, Microsoft.