Welcome Guest Login | Register | Site Map | | Make TelecomTiger my homepage     
Telecom News
Enterprise |  Policy & Regulation |  Mobiles & Tabs |  Corporate |  VAS |  People Movement  |  Technology  |  LTE



Interpreting and analyzing data is vital for successful business

Prateek Kapadia
Chief Technology Officer, Flytxt Mobile Solutions Pvt. Ltd.
  TT Correspondent |  | 02/12/2011

The sheer volume of information generated in the mobile age makes it difficult for legacy technologies to manage and analyze them and this is where new technology comes to the rescue. Prateek Kapadia, leading the technology innovation at Flytxt speaks to TelecomTiger about the importance of big data analytics that is driving the business decisions across the world today and setting the stage for how businesses will operate in future. Excerpts:


Q: How does real time data analysis and machine learning help in making better business decisions? Which are the areas where this technology can be applied?

A: There is an exponential growth in the amount of data being generated by businesses, supplier and consumers across industries. A large portion of the businesses, today, are conducted over the web with very short decision cycles. There is critical information hidden in this overwhelming amount of data that can help businesses in their strategic decision making process. This information overload, however, poses an enormous challenge for businesses and makes it impossible for the human mind alone to extract and present any timely and meaningful results out of it.  This is where data analytics and machine learning comes into the picture. Data science has the capability to sift through incredible amount of data and identify trends, patterns and predictable models that tell a story. With speed of information becoming critical to any business decision, the automation of interpreting and analyzing data assumes an essential role in improving competitive positioning of any business.

The application of this technology is far and wide. It has already proved its effectiveness in supply chain management, customer relationship management, BFSI, retail, traffic management and so on. An increasing number of businesses like travel and tourism, healthcare, governance and administrative sectors that deal with large number of people are beginning to recognize the potential of this technology.


Q: Social Media has already proved its importance for businesses in engaging the consumers. How does applying analytics make it better for them?

A: Social Media is a goldmine of consumer insights and an amazing source of social information. One case in point is the snack brand Hippo from Parle. Hippo was a fresh entrant into the snacking industry in India and was faced with the challenge of expanding its sales and distribution network. The brand turned to their followers on twitter to help report any incident of unavailable stock. The effort resulted in rise in sales of the brand to a whopping 76%.

Another example is a study conducted by the University of Bristol. They used machine learning algorithms to create predictive model that transformed keyword occurrences of flu in tweets into an estimate of severity of flu in that area. A little imagination is required to understand how important this information could be to a pharmaceutical company dealing in flu vaccines.


Q: What are the other sources of data? Can applied analytics impact the way businesses are run in coming decade?

A: Any business or outfit that deals with a large set of people and processes is a source of data. With the wide scale adoption of web, it is now one of the most important sources of data. The point of sale data for businesses, customer data, supplier’s data, logistics data, airlines data all provide a great source for data analytics. Unstructured data like files, emails, text, videos provide as a source too. It is estimated that such unstructured data will account for majority of all data created over the next decade. These sources when further combined with demographic, psychographic and behavioral data, climate and seismic data can yield highly sophisticated predictive models that can save huge money for businesses; make them more efficient and effective.


Q: Do you think businesses do not pay enough attention to the potential of big data analytics and its impact? What would you like more people to understand about this technology?

A: Traditionally, businesses depended more on intuition and gut feeling for making strategic decisions. With flattening of the world, businesses are expanding at great speed. Naturally, the complexity and size of businesses is far greater for them to rely on such intangible aspects. The new era demands faster and accurate insights that can guide the future course of business.

According to Gartner, enterprise data will grow 650 percent over the next five years but companies are still struggling to see the value in data analytics and its impact on business. The information age, with more and more customers and suppliers creating their digital footprint everywhere, offers an enormous opportunity for businesses to harness it to their advantage. It is important for enterprises to recognize that information is an extremely valuable asset that can serve as the driver of their growth, productivity and competitive advantage. The decision makers in the organizations need to understand that data analytics is a specialized area and investing in it could significantly increase their ROI.


Q: What is the role of your company in contributing to this entire ecosystem?

A: Data mining on social media and on the web made significant difference to business intelligence but it still had certain limitations. It still lacked precision on insights based on demographic, psychographic, behavioral and location data of the consumer. The technology that addresses this limitation is the cellular device – the next big thing in disruptive technology for businesses. Mobile phone embodies an all pervasive approach. It has an unprecedented reach and influence on its users. Precisely for this reason, it has a tremendous potential for brands to harness this medium for purposes of communication. By applying sophisticated statistical models and harnessing patterns, it is possible to segment consumers in various categories which could help the brands to serve the consumers with precision and relevance.

 mail this article    print this article    Show and Post Comment
Maintain Business Continuity with Cisco ASR 9000 nV Technology
It is a virtual chassis solution where a pair of ASR 9000 routers acts as a single device by maintaining a single contr...read more
Simplify Your Network with Cisco ASR 9000 nV Technology
With the new Cisco Network Virtualization (nV) technology in the Cisco ASR 9000 Series Aggregation Services Routers, se...read more
Cisco Small Cell Solution: Reduce Costs, Improve Coverage
It is designed to address the challenge of mobile service coverage and to expand network capacity...read more
Other interviews
Kirusa’s newly launched InstaVoice ReachMe app provides unique telephony experience for users
95%+of the products delivered today by iVOOMi is made in India
A large proportion of our product and solution portfolio is directly relevant to 5G networks
RS Sharma on the status of Digital India
Cloud telephony is the best suited medium to reach out to the masses
"Smartphones have an integral part to play in the connected world of future"
“Domestic (Indian) brands are taking a larger share of the market every month”
“I do not expect much impact on tariff for consumers”
“We would be focusing on LTE 4G solutions in 2014 in India”
“We will start rolling out 4G LTE services by end of this financial year”
After advent of LTE technological innovation is much more challenging
“Our green technology can reduce diesel consumption by 56%”
“We expect 3G revenue contribution to be at par or exceed 2G revenue”
"We are strengthening our service capabilities in India"
“We partner with right technology and utilize our competitive advantage”
Indian VAS market is huge and effectively receptive
We are looking at growth in India
3G, 4G to fuel MVAS growth
Introduction of data plans at the right price and packaging key to growth
Smartphones will be major catalyst for mobile advertising growth in India
Despite challenges VAS market will continue to grow in India
Indo-US defense ties have created opportunities for T&M industry
3G penetration will help expand VAS market in India
ZTE has formed an enterprise solutions team for enterprise business in India
Telecom operators are looking forward to deploy green wireless solutions
Our value proposition to hotels has been well accepted
Effective mobile campaign management can boost operator’s business
Unified Communications is transforming India Inc
Bill shock makes 90% Indians switch off data connection
LTE will ensure lower capital investment
'We need to come quickly to LTE': J S Sarma
'Corporate war fueling 2G controversy:’ A Raja
Ruckus Wireless’ WBA solution promises cost effective alternative to WiMAX in urban areas
Mobile data services the new opportunity for Indian operators to increase ARPU feels Comverse
Capgemini foresees huge scope for engagement with Indian Mobile Operators to drive Rural uptake
“Waiting for competition to tap the $ 150 mn agri-info MVAS market along with us”: RML
“Already serving more than 657 mn ad displays monthly in India over mobile web”: Admob
“Our international reach will be our main differentiator for mobile financial services,” says Roamware
Sterlite Technologies plans multi-fold organic growth to break into the global top league
Entry of 3G will make Broadband Services more appealing in India, says NSN
Picocell as a tool for Customer Retention, the ip.access way
WiMAX not a 4G technology, only LTE is, says Ericsson CTO
No business case for WiMAX in rural India….definitely not, says Qualcomm India
Delta carving out differentiation around Green Quotient of its telecom site power solutions
TI’s new chip makes way for Smaller, Denser, Cost-effective wireless base station design
Qualcomm India: “Well-positioned to serve both GSM & CDMA operators for 3G migration”
UTStarcom: IPTV far more relevant technology to India than any other market in the world
“Decision to foray into CDMA space is with an eye on data services” says Sistema Shyam’s CEO
‘Fixedline infrastructure can never deliver broadband across India’ says GSMA Director
Loop Mobile: Engaging and then exciting our subscribers is the core focus of all our communication initiatives
With voice being commoditised, SMS set to assume greater role, foresees Tekelec
"The race is still anybody's to win in the mobile browser market," declares BOLT
“WiMAX has seen very good traction and adoption in India”, says Tata Elxsi
“.tel is the biggest innovation in the internet”
India’s largest mall on your mobile: ngpay
Economic slowdown has no impact on Airtel, says Akhil Gupta
Synchronica fully supports legal interception unlike RIM, says CEO
Motorola says uniquely positioned to best serve critical technology demands of enterprises in India
Tandberg: Real value of video-conferencing solution should be measured on usability and benefits
DTH, WiMAX and Billing to be new focus areas for Oracle India
Wireline Services will bounce back, says Chairman MRO-TEK
Motorola well-positioned to play a major role in India’s next phase of growth, says Mohanty
Aircel will double its network by 2008 end
‘We are migrating to full IP Network’, says MTNL director (technical) Kuldip Singh
Sistema will offer competitive tariff, Mobile TV in India
Mobile TV is a distant dream in India
IT & BPO growth story will continue
Redefining rules of the game